Your fleet contact
Who they are and what they can do.
Every fleet account has one named person at the company who speaks to Sykla, and one named person at Sykla who speaks to them.
What the fleet contact can do
- See every bike on the account and its status.
- Book repairs for any of them.
- Reassign a bike from one rider to another.
- Ask about invoices on the account.
What goes to the account manager
Contract terms, pricing, how many bikes are on the account, and cancellation. We will tell you who that is and when they will come back to you.
If a rider contacts us directly
We help them with the bike. Service items are copied to the fleet contact. Anything about the contract goes to the fleet contact rather than being answered to the rider.
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