Contact
Talk to us
Weekdays 08:00 to 20:00, Saturdays 10:00 to 16:00. Outside those hours, write to us or use the chat and we will pick it up in the morning.
Web chat
The quickest way to reach us. The chat sits in the corner of every page on this site. Tell us your address or the email on your account and we will find you.
hello@sykla.example
For anything that is not urgent. We answer within one working day.
Phone
+47 22 00 19 00
For a bike you cannot unlock, a bike that is not safe, or a theft.
In the app
Report a problem on the bike screen, or book a mechanic. Both reach the same team as a chat message.
Before you write
Most questions have an answer in the help centre already, and it is usually faster than waiting for us. Delivery slots, pausing, swapping, theft and the excess are all written out in full.
Business and fleets
Fleet quotes, contracts and bike counts go to an account manager rather than the support team.
fleet@sykla.example