Help centre
The rules, written down, so you do not have to ask
29 articles across 8 sections. If the answer is not here, the chat in the corner of this page reaches a person.
Getting started
What a Sykla subscription is, where we run, and which bike to pick.
Your bike
The lock, the battery, winter, and telling us when something is wrong.
Delivery and collection
Slots, cut-offs, address changes and the bike going back.
Repairs
Booking a mechanic, what is covered, and when not to ride.
Billing
Invoices, refunds, credits and cards that stop working.
Changes to your subscription
Pausing, swapping, changing plan and stopping.
Theft and cover
What to do if the bike is gone, and what it costs you.
Business
Fleet accounts, the named contact, and moving bikes between staff.