Help centre
Your bike
The lock, the battery, winter, and telling us when something is wrong.
Locking and unlocking
The button, the light, and what to do if the app spins.
Remote unlock
When the app cannot reach your bike, we can open it from here.
Charging and battery care
Charging time, range, and what the cold does to both.
Winter riding
Studded tyres, the lock in the cold, and what happens to range.
Reporting a problem in the app
What the report button does, and what happens after you press it.