Reporting a problem in the app
What the report button does, and what happens after you press it.
There is a Report a problem button on the bike screen in the app, and a rating on every completed repair.
What to write
One line about what the bike is doing, and when it started. If it only happens at a particular time of day or in particular weather, say so. That detail is often what tells us it is not your bike alone.
What happens next
The report reaches the same team as a chat message and is answered the same way. If it turns out to be a fault in our software rather than in your bike, it is passed to the engineers and the report is linked to the fix.
You will get a reply. If several people report the same thing, we will say so rather than answer each of you as though it were unique.
More in Your bike
Still stuck? Talk to us.